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The fine print. It's also important among friends.

Frequently asked questions & answers are summarized below.

Our reception is engaged daily from 8 am until 10 pm – you can also call us: +43 5226 2280. For your personal holiday offer please fill in the form. In case you already booked and you have questions about your booking, send us an e-mail to  – otherwise we are also happy to call you back.

















Frequently asked questions and answers


Which services are in the room prices included?

Almost everything is included in the room prices. Breakfast, an afternoon snack and a 6-course dinner. Drinks in the afternoon and for the dinner are charged extra. The use of the wellness area is also free (indoor swimming pool, sauna & fitness room etc.). You can find more information here: ¾ Indulgence board.


What should I take with me?

In your room you will find one bathrobe per person, a wellness basket/bag, towels, flip-flops and a hair dryer. For the sport fans we lend nordic-walking or hiking sticks, backpacks, tennis rackets and balls, mountain bikes, ebikes (only in summer time) and helmets (also children's sizes).


How can I pay my bill?

You can pay your bill at the end of your stay in cash. We also accept debit cards, EC-Cards and credit cards (Visa and MasterCard.)


I will arrive late, what do I have to consider?

In case you will arrive later than 8:30 pm, please call us. We are also happy to organize a little snack for you. Please also inform us if you will arrive later than 10 pm.

Should I book the wellness treatments in the mountain-meadow SPA in advance?

Yes, if you prefer your wellness appointments in the afternoon later than 4 pm.


Is the hotel opened the whole year?

Yes, generally our hotel is opened the whole year. Usually we close for 3 weeks during May and open again in the beginning of June.


Is there Wi-Fi/internet in the hotel?

Yes, it is free in the whole hotel area. At the reception you can get your personal code for the internet access.


What do I have to do, if I have to leave earlier?

If you have a cancellation insurance everything is taken care of.


What about my food incompatibilities?

Of course we take care of all your needs, just let us know early enough before your arrival so we can organize everything.


Is smoking allowed?

Please notice that all our rooms are non-smoking rooms, and that smoking is generally prohibited inside. You may enjoy a cigarette on your balcony or at the entrance on the cosy seating-accomodations.


Are there parking lots in front of the hotel or an underground parking?

We have a free parking lot for you in front of the hotel. You can also book a place in our own underground parking. We charge € 10,00 per day and car.